We want you to feel as comfortable as possible while you’re at our store. If your question was not answered in the F.A.Q. section you may ask it using our rapid Customer Support Center.
Ordering Of Medicine
1What is the procedure to place an order?
You can place an order on our site - it is fast and easy. You choose a product you want and add it to the cart. Then you press the checkout button. You’ll find yourself on the checkout page, where you’ll have to fill your shipping and billing info. Then you press the Place order button and you’ll find yourself on the billing page, where you’ll have to fill your payment info.
2Who takes care of the ordered product?
Once you are done with payment, your order is forwarded to the pharmacy for further processing i.e. packaging and shipping. We will inform you the same through email/sms/messenger.
3Can I track the order?
Of course, you can!
If you have a tracking number you can track your parcel at 17track.net.
If you didn't receive a tracking number you can track your order by contacting our Customer Support Center. Our representative will provide you necessary information regarding tracking number and other particulars, so that you be assured of whereabouts.
4Can I cancel my order?
Yes. For that, you need to approach our Customer Support Center though creating a ticket within 24 hours of order placement. After 24 hours, cancellation of orders is unacceptable.
Medicines
1Do you sell quality medications?
Undoubtedly, yes. Quality of medicines is our top-most priority. We deal only in those medications that are approved by the drug regulatory body – the Food and Drug Administration (FDA). In addition, we sources all the medicines from original and leading drug manufacturers.
2Are all the generic medicines sold here are effective?
Yes. Canadian Pharmacy guarantees the clinical efficacy of each and every generic medicine. As we purchase them directly from prominent pharmaceutical organizations. Generic medicines are absolutely identical to branded medicines when it comes to the management of diseases.
3Why all the medicines here are sold at lower price?
The simple answer to this question is – generic medicine. We sell generic medicines that are nothing but the carbon copy of branded medicines. Generic medicines contain same active therapeutic drug that is present in branded drugs. Branded medicines are costly because they have to undergo costs of clinical research, drug development, promotion, advertising and marketing. These costs are eliminated when it comes to generic medicines. Hence, generic medicines are very cheaper as compared to branded counterpart.
4Can I rely on such medicine?
Yes, you can completely rely on generic medicines sold at Canadian Pharmacy. As mentioned earlier, we source all the medicines from licensed pharmaceutical companies that manufacture medicinal drugs under the guidelines laid by the FDA. Moreover, we respect and care the healthcare needs of people. Therefore, we cater result-oriented medications at relatively affordable prices.
5What is the difference between Soft and Regular pills?
The zone of absorption and the speed of action differ in these types of pills. Soft pills are believed to act quicker than the Regular ones.
One can eat fatty food or take alcohol when taking Soft pills. They dissolve under the tongue.
Please keep in mind that drinking is not recommended when taking regular pills. The protection of credit card details is the question of major importance to us. We’ve been in this business for a long time and have a lot of satisfied customers. That is why we pay much attention to privacy and security of our customers. We guarantee the highest level of protection when your credit card information is processed. On our billing page we use SSL (Secure Sockets Layer). It absolutely guarantees its security. Our online order system uses the latest security encryption technology. Thus our clients can be sure that their personal data is properly protected.
6What should I do if I there is no required dosage?
If you need a 50 mg pill and we sell only 100 mg of a certain medication, you may divide a pill into two pieces.
If you need a 25 mg pill and we have only 100 mg of a certain medication, you may divide a pill into 4 pieces (or a 50 mg pill into 2 parts).
The situation may differ:
If you need a100 mg pill and we are offering only a 50 mg pill, you may take two 50 mg pills.
7Do all brand-name medications have their generic versions?
No unfortunately. A manufacturer can produce a generic drug only after the brand-name drug patent expires. As soon as a patent is expired, not every manufacturer decides to make a generic version of a particular drug. Only half of all brand medications have their generic analogues.
Payment
1What are the payment options?
Currently we accept payments by MasterCard, AmericanExpress, JCB, Amex, Discovery, BitCoin (-10%) and PayPal.
2Are you genuine enough to provide you credit card details?
You can trust us. We promise you that each and every minute detail of your credit card is secured with the help of advanced software technologies. Nobody can gain access to your details, except you and the higher authorities of our organization. We know the importance of your hard-earned money. We safeguard you from online infringements or violations.
3Are there any hidden charges?
Not at all! We do not apply any hidden charges to your order. We are absolutely transparent when it comes to business ethics.
4Do you deduce any service or sales tax?
We do not deduct any kind of tax from our customers.
Do I need to provide medical prescription?
1Do I need to provide medical prescription to buy medicines?
A prescription is not required. Please consult a Health Care Provider before taking this or that medicine. It is important to take into consideration some contra-indications or diseases a patient may have. Only a specialist can prescribe the exact medication and the required dosage.
Moneyback
1If I don’t get my order, will you refund the money?
Yes, we refund your money if we fail to deliver your product. However, you need to follow our moneyback policy. You need to contact our Customer Support Center and inform the representative that you haven’t received your medicine. We will verify all the details. If the error is from our side, we will definitely initiate your refund as soon as possible.
2If I’m unsatisfied with the medicinal effect, do I get my money back?
We are sorry to inform you that we do not entertain any query related to refund in such case. Hence, we always recommended customers to consult doctor before buying any medicine.
3If I get the wrong order, will I get the refund?
In such cases, we first verify every detail. If the mistake has occurred from our team, we will re-ship your ordered product without any shipping charge, or else you can ask for refund by getting in touch with our customer support team. If the fault is from your side while ordering, we are helpless.
4If the medical product passed its expiry date, do I get the refund?
Actually, we haven’t experienced such case yet, because we check every minute detail of the medicine, including expiry date, before packaging. However, if at all you receive an expired medicine, we will provide fresh product with free shipping, or we will refund your money after verifying the details, choice is yours.
Shipping and Delivery
1Do you ship to all countries?
Yes, we do ship medicines across the globe. We deliver your medical product at the place you prefer. However, the duration of delivery may vary, but we make sure that you receive your medicine within a stipulated period.
2Do you have free shipping facilities?
Yes, but for the customers who buy medications in bulk.
If you order above $150, you get free Registered AirMail shipping. Average delivery takes 15 to 20 business days. No tracking number available.
If you order above $200 you get free EMS shipping. Estimated delivery period is 5-7 business days. Tracking number is available.
3When is the shipping process initiated?
Our shipping department dispatches your order within 24 hours. Orders placed on Holidays, Saturdays, and Sundays will be dispatched on the next working day. We will send you an email and SMS once you order is shipped.
4Do you follow guidelines and protocols during packaging and shipping?
We do follow all the guidelines and protocols while packaging and shipping the product. In fact, our special team takes care of the packaging and shipping with all the safety measures, so that the order reaches to you safely.